If a problem arises please be assured that we will take care of you! Please try to be courteous in your communications and we will do the same. COSMETIC CONDITION: Normal wear on a used computer can be considered minor cover scratches, minor wear to the keyboard, minor screen scratches/rub marks that have no impact on the picture, etc.Any broken pieces, gauges, screen issues, missing pieces, etc would be noted both in Cosmetic Condition and in the above description. If you need to return an item, please complete this form and include it with your item. The item "Microsoft Surface Pro 3 Core i5 1.9Ghz 8gb 256GB Win10 Model 1631" is in sale since Tuesday, March 06, 2018. This item is in the category "Computers/Tablets & Networking\Tablets & eBook Readers". The seller is "skeez3535" and is located in Flint, Michigan. This item can be shipped to United States.